When someone experiences a crime, the first challenge is often knowing where to turn and what happens next. In Dubai, the Dubai Police operates the Support Victim service, a structured program designed to guide victims through safety, recovery, and the legal process in a clear and supportive way.
This service is part of Dubai Police’s General Department of Human Rights and is available to residents of all nationalities.
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What the Support Victim Service Is
The Support Victim service provides psychological, social, and legal assistance to people affected by crimes such as fraud, assault, domestic violence, cybercrime, and human trafficking. Its goal is to ensure victims are protected, informed, and supported from the first report until the situation is resolved.
How Victims Can Access the Service
Victims can reach Dubai Police through official channels, depending on the urgency of the situation:
- 999 for emergencies
- 901 for non emergency concerns
- Dubai Police smart app
- Dubai Police official website
- Any police station
- Referral to the Human Rights Department’s Victim Support Section
These channels ensure victims can ask for help without delay or confusion.
Case Assessment and Immediate Support
Once a report is received, Dubai Police assesses the case by looking at the type of crime, the level of harm, and any immediate safety risks. Officers determine whether the victim needs urgent medical care, psychological support, shelter, or legal guidance.
This assessment helps authorities respond based on the victim’s real needs, not a one size fits all process.
Types of Support Provided
The Support Victim service offers several layers of assistance:
Psychological support
Victims may receive crisis intervention, trauma counseling, and emotional support to help stabilize their situation.
Social support
Dubai Police can coordinate safe housing and connect victims with approved shelters, including the Dubai Foundation for Women and Children, when protection or temporary accommodation is needed.
Legal support
Victims are guided through their legal rights, complaint filing, and investigation procedures, helping them understand what to expect at each stage.
Protection and Follow Up
Dubai Police continues to monitor cases until risks are addressed and the victim is safe. This may involve police protection, coordination with prosecutors, and ongoing follow up to prevent further harm.
Special priority is given to vulnerable groups such as women, children, elderly individuals, people of determination, and victims of domestic violence or human trafficking.
Ensuring Support in Communities
The Support Victim service is confidential and accessible. It exists to ensure victims are not left alone after reporting a crime and are supported through recovery and justice, not just the initial report.