How to Renew Philippine Passport in WAFI Mall ePassport Renewal Center

UPDATE April 30, 2020: Due to current issues we are facing, the Dubai government’s precautionary measures will apply to offices/establishments. So Filipinos who want to renew their passports in WAFI Mall, below are the changes/updates:

wafi mall passport renewal appointment needed


Filipinos in Dubai who want to renew their passports, there is now a new OPTION by going to the PH ePassport Renewal Center (PaRC) in WAFI mall, Oud Metha. VFS Global has partnered with the Department of Foreign Affairs for this new process which gives Pinoys a more convenient way to apply for a new passport.

Also Read: How to Renew Philippine Passport at the Philippine Consulate General in Dubai

Those who are having problems booking an appointment via PCG Dubai office can now go to the renewal center in WAFI Mall at a more flexible time. There is no appointment needed which means you can just walk-in at the center.

Check out the video below for a step by step guide.

If you don’t want to watch the video, you may go through the article process below.

Based on the announcement, the difference between the PCG Dubai renewal center and the PaRC renewal center is that the PaRC renewal center is open 7 days a week (except holidays) and is timings are from 8am to 8pm. This gives Filipinos who are not able to take a day off from their weekday work to make an appointment at a more flexible time.

Just to note though, there is an additional “Convenience Fee” of 92 Dirhams if you will process the renewal at PaRC. Lastly, this renewal center is only applicable to simple renewals of passports. If you need to change your name (for married women), you can visit PCG Dubai.


Step by Step Process in Applying for a Philippine Passport at the PaRC in WAFI Mall, Oud Metha – Walk-in Process

The Passport Renewal Center (PaRC) in WAFI Mall is open to Filipinos in the United Arab Emirates (UAE) who are renewing an electronic passport (ePassport) and require no changes in their passport record.

The PaRC is supervised by the Philippine Consulate General in Dubai and passport renewal applications will be processed in accordance with the requirements of the Philippine Consulate.

The PaRC is open to receive passport renewal applications from 8am to 8pm, 7 days a week, except Philippine and UAE legal holidays.

Documents Required:

  • Passport Application Form duly filled out – Visit Here
  • 2 Photocopies of existing ePassport data page
  • Photocopy of UAE Residence card or Visit Visa


  • Passport Renewal Fee – AED 240
  • Convenience Fee – AED 92

1. Fill out the online application form found in the website of the Philippine Consulate General –

2. Print the completed application form and affix your signature on it. Prepare two (2) photocopies of your ePassport data page and UAE residence card or visit visa.

For applicants aged 17 years old and below, at least one parent must accompany the applicant during the application and present proof of parental authority such as the child’s birth certificate or Report of Birth and marriage certificate of parents, if married.

3. When your documents are ready, visit the Passport Renewal Center, present your application form, ePassport and other documents and follow the instructions of the PaRC staff.

4. Once the PaRC staff accepts your application and payment of ePassport renewal fee of AED 240 and convenience fee of AED 92, PaRC staff will capture your biometrics and scan your documents.

5. Once you receive confirmation (by email or SMS) that your epassport is available, bring your old ePassport and receipt to the PaRC and present them to the PaRC staff to claim your new ePassport.

Business hours: 8am to 8pm – 7 days a week

Philippines ePassport Renewal Centre Contact Information

Address Dubai: WAFI Mall, Level 3, Falcon, Phase 2, Umm Hurair2, Dubai, UAE
Helpline Telephone Number: +971 4 2207100
Email id:

VFS Global will be responsible only for accepting applications for client governments. All applications submitted will continue to be assessed and processed by the respective client governments. Timelines for turnaround are as per the discretion of the authorities. VFS Global has no influence on the process of an application or visa decision-making at the Embassies or Consulates.

Contact Information

Philippines ePassport Renewal Centre
Address in Dubai: WAFI Mall, Level 2, Falcon, Phase 2, Umm Hurair2, Dubai, UAE
Helpline: 971 4 220 7100
Email id:

Location of WAFI Mall

Below is a map to the location map of WAFI Mall. You can head to the Level 3, Falcon, Phase 2 of WAFI Mall to get to the renewal center:

Filipinos still have the option of applying for passport renewal at the Consulate following the usual Consulate procedure. Here is the process if you want to push through with the application via PCG Dubai – Renew Philippine Passport in PCG Dubai Procedure 

renew ph passport in WAFI Mall Dubai PaRC

FAQs about the Philippine ePassport Renewal Center

Consulate General of the Philippines, Paul Raymund Cortes, shared in his Facebook Page, some frequently asked questions and answers that have come up about the new ePassport renewal center. Please check out the details below:

What is the Philippine ePassport Renewal Center? How is it different from the Philippine Consulate General in Dubai?
The Philippine ePassport Renewal Center or “PaRC” is a stand-alone facility established in cooperation with VFS Global, the industry leader in outsourcing and digital technology for government services. It is authorized to accept passport applications from Filipinos holding electronic passports and whose applications do not entail a change in the passport record of the holder. While the PaRC is a stand-alone facility, its operations is supervised by the Philippine Consulate General in Dubai. This means the Consulate monitors passport applications lodged through the PaRC and the passports that are produced go through the Consulate.

What was the reason for the establishment of the Philippine ePassport Renewal Center? Does this mean the Philippine Consulate General in Dubai no longer accepts renewals of epassports?
The PaRC was established by the DFA in response to the President’s directive to make government transactions more accessible and more convenient for overseas Filipinos.
Just like the Passport-on-Wheels program of the Department in the Philippines, the PaRC provides Filipinos with an additional option and location where they can lodge their passport application. It is meant to complement the services provided by the Philippine Consulate General in Dubai and Filipinos can continue to renew their ePassports at the Consulate.

Would my personal information be safe if I renew my epassport in the PaRC?
The Department has ensured that employees of VFS working in the PaRC and involved in passport renewals are properly vetted, subjected to thorough background checks, and are bound by Philippine data privacy and confidentiality rules. Moreover, all personal information are processed using DFA’s proprietary ePassport System only in order to ensure data privacy and security.

VFS Global currently operates passport and visa application centers on behalf of manyh other countries and governments all over the world, including in the Philippines and in other parts of the United Arab Emirates, which proves that these governments have full confidence in the capability of VFS Global and its staff of keeping the information of their applicants with strict confidentiality.

To ensure that Philippine ePassport applicants would feel at home and would have no difficulty conversing with its staff, VFS Global’s PaRC staff are all Filipinos, from the processors to the managers.

What fees are to be charged when a Filipino renews his/her epassport at the PaRC?
The passport fee of AED 240 will be collected during the application process. At the same time, a Convenience Fee of AED 91.75 will be charged by VFS for the use of the PaRC.

Why is the PaRC charging a convenience fee?
While the PaRC acts as an extension of the Consulate when it comes to ePassport renewals, the cost of establishing, operating and maintaining the PaRC, including its personnel, is being shouldered by the VFS. VFS charges a convenience fee in order to recoup their expenses and investment in the PaRC.

What is the procedure for passport renewal in the PaRC?
Filipinos who wish to renew their ePassport at the PaRC must first prepare his/her application form by accessing the enrolment site found in the website of the Philippine Consulate General in Dubai or in the website of VFS.

1. The applicant should print out his/her completed application form and prepare one photocopy each of his/her epassport and UAE residence card or visit visa. Once his/her documents are ready, the applicant may now visit the PaRC.
2. At the PaRC, the applicant gets queue number then proceeds to the processing area.
3. Applicant presents his/her ePassport and other documents to the processor.
4. The processor scans the applicant’s application form. If the processor confirms the identity of the applicant and determines that the passport application may be processed at the PaRC, the applicant will then pay the relevant fees.
5. The processor issues a receipt to the applicant and proceeds to the biometric capturing stage.

What are the operating hours of the PaRC?
The PaRC will be open twelve (12) hours a day from 8am to 8pm and seven (7) days a week from Mondays to Sundays, except during certain Philippine and UAE legal holidays. These holidays will be circulated by the Philippine Consulate and by VFS Global in their respective websites.

When and where will a Filipino receive his/her new passport?
Passport applications lodged at the PaRC will take at least four weeks to process, similar to the schedule of the Consulate. The new passport can only be claimed at the PaRC.

Will I be able to receive my new passport at my preferred address?
This may be possible but VFS may charge an additional fee for this service.

Will I be able to receive my new passport, which I applied at the Consulate, in the PaRC?
Consulate and VFS are studying this arrangement but please note that the VFS may charge an additional fee for the service.

This news is great because it gives us more options as Filipinos to renew our passports. While there may be an additional fee, you can just walk-in once you have your documents ready. No need to wait for an appointment appearance.

Below are the instructions in Filipino – Tagalog

renew ph passport in WAFI Mall Dubai PaRC - Tagalog