The Department of Migrant Workers has warned overseas Filipino workers and their families against dealing with rogue cargo forwarders linked to mishandled and abandoned balikbayan boxes.
In an advisory, the DMW said it is coordinating with the National Bureau of Investigation to look into complaints involving undelivered boxes. The agency specifically urged OFWs and their families to avoid transacting with Makati Express Cargo and any of its partners or affiliates abroad.
The warning comes after reports that some balikbayan boxes were allegedly mishandled or left undelivered, causing stress and financial loss to families expecting goods from abroad.
What happened
Authorities flagged a cargo forwarder over alleged irregularities in handling shipments. The DMW said this could put the welfare of OFWs and their loved ones at risk, especially those who rely on trusted freight services to send personal items, gifts, and essential goods home.
Who is affected
The advisory covers OFWs worldwide and their families in the Philippines who send or receive balikbayan boxes through international consolidators.
What OFWs should do now
The DMW advised workers and families to:
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Avoid transacting with the named cargo forwarder and its affiliates
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Verify the status of freight forwarders with the Bureau of Customs before sending shipments
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Ensure their chosen consolidator is legitimate, accredited, and in good standing
The agency stressed that checking with the Bureau of Customs can help confirm whether a cargo company is authorized to operate and has no pending issues related to abandoned shipments.
Balikbayan boxes carry more than goods. For many families, they represent months of sacrifice and hard work abroad. A single undelivered box can mean lost money and broken trust.
The DMW’s move signals tighter coordination between authorities to prevent possible fraud and protect migrant workers from unfair practices.
For now, OFWs are advised to double-check cargo providers before booking shipments and to monitor official advisories from the DMW and other government agencies. Those with concerns about undelivered boxes may coordinate directly with the DMW or relevant authorities for assistance.