17 Photos: What to Expect as Malls in Dubai Partially Reopen

Malls and restaurants in Dubai have reopened with certain rules and restrictions. Some of the rules require only maximum 30% customer capacity for retail shops and restaurants, a thermal screening to be placed at the entrance, and maintaining physical distance at all times. Mandatory NO exchange/return policy for purchased products unless due to defects.

Also Read: Dubai Residents Now Allowed to Go Out from 6am to 10pm, No NEED for Permit

Shops who will reopen are required to follow strict precautionary measures to ensure the health and safety of the employees as well as safety for their customers. Residents are still advised to go out only for necessity as we all try to slowly bring back some normal activities as days pass.

Note: This article is based on our experience during our visit to Festival City. The malls are given strict precautionary guidelines. If you have questions/clarifications, please contact the mall authorities/admin department.

dubai festival city mall look inside partial reopen

Our Visit to Dubai Festival City Mall as it Reopens with Restrictions

In case you are wondering what it’s like to visit the malls, here’s a peek inside Dubai Festival City Mall during our visit so you can have an idea what to expect.

Just some notable rules and expectations during our visit:

  • Fitting rooms for shops are not to be used.
  • No return/exchange policy
  • Visitors are required to wear masks.
  • Retail shops require you to wear gloves.
  • No valet parking in malls.
  • Restaurants will use disposable plates/containers/utensils only.
  • Restaurants are open but observe Ramadan guidelines / covered areas.
  • No events/entertainment inside the malls.
  • Seniors above 60 years old and children below 12 years old not allowed to enter malls.

thermal checks
There will be thermal screening at the entrance

Customers are to adhere to strict rules
Customers are to adhere to strict rules inside the mall.

Fitting rooms are not allowed to be used.
Fitting rooms are not allowed to be used. NO return/exchange of products unless due to defect.

disposable food containers malls
When eating in restaurants, you will be served with disposable plates/containers and use disposable utensils.

Dubai Festival City Mall

Ensure physical distancing at all times
Ensure physical distancing at all times

Malls in Dubai partiallyu reopen
Malls in Dubai partiallyu reopen

keep safe distance stickers
keep safe distance stickers

Stickers for physical distancing
Stickers for physical distancing

Food courts are still covered (due to Ramadan month)
Food courts are still covered (due to Ramadan month)

Follow safe distancing
Follow safe distancing

Mall outlets have maximum occupancy
Mall outlets have maximum occupancy sign. Can only serve 30% capacity.

Cinemas and entertainment areas are closed
Cinemas and entertainment areas are closed

Ramadan food courts in malls are covered
Same as previous Ramadan seasons, some restaurants are open but will be covered.

entertainment destinations closed
entertainment destinations closed

view from Dubai Festival City Mall
view from Dubai Festival City Mall

It’s going to take a bit of time to get used to wearing masks and gloves at all times, and even using plastic cups and utensils instead of using plates and glasses when dining in restaurants. However, this is all part of the strict rules we should all follow.

After all, it’s nice to finally enjoy a view of Dubai as you eat out. We are glad that Dubai is slowly going back to normal. However, it is important that we should go out only for necessity. Stay safe everyone!


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