PHILIPPINES: The Philippine Postal Corporation, or PHLPost, said it is strengthening its customer notification system for international parcels that may face delays before delivery.
The announcement comes after some customers noticed that their parcels seemed to stop moving while waiting for release.
PHLPost explained that international packages go through inspection and verification by the Bureau of Customs. This step checks if the parcel needs duties, taxes, permits, proof of purchase, invoices, or other documents before it can be cleared for delivery.
Contents
Why Some Parcels Do Not Move Right Away
According to PHLPost, not all parcels are delayed for the same reason.
Some packages are checked quickly and released for delivery. Others need a closer review depending on the contents of the parcel.
PHLPost said this may make customers feel like their package has stopped moving. However, the parcel may still be under the required checking and clearance process before it can be handed over for delivery.
This is important for customers who are waiting for packages from abroad, especially those expecting personal items, gifts, documents, or online shopping deliveries.
What Customers May Receive from PHLPost
To help reduce confusion, PHLPost said customers whose parcels need added documents may receive any of the following:
- Letter Notice
- Text message
- Email notification
These notices will give instructions on what the recipient needs to do next.
Customers are advised to read the notice carefully and follow the steps provided. PHLPost also encouraged recipients to coordinate with their local post office or the concerned office once they receive a notification.
Common Requirements That Can Cause Delays
PHLPost said some of the usual documents that may be requested include proof of purchase, invoice, and permits.
These documents help authorities verify the value, contents, and requirements linked to the parcel.
For customers, this means a delayed package does not always mean it is lost. In many cases, the parcel may still be waiting for clearance before delivery can continue.
What Customers Should Do Next
Customers waiting for an international parcel should monitor their text messages, email inbox, and official notices from PHLPost.
They should also prepare any proof of purchase, invoice, or permit if the item may require further checking.
