List of ICA Smart Services

Expats and OFWs have access to a range of ICA Smart Services offered by the UAE’s Federal Authority for Identity and Citizenship. These services streamline various processes and provide a convenient way for individuals to manage their residency and visa-related matters.

Whether it’s visa renewal, entry permit issuance, or document verification, the list of ICA Smart Services offers expats and OFWs efficient and accessible solutions to fulfill their immigration requirements. Keep on reading to learn more.

The Federal Authority for Identity and Citizenship (ICA) in the UAE plays a vital role in managing matters related to identity, citizenship, and immigration.

It is responsible for formulating and implementing policies and regulations pertaining to these areas.

The ICA oversees various services, including passport issuance, visa processing, residency permits, ID card issuance, and border control.

The primary objectives of the ICA are to maintain the security and integrity of the UAE’s identity and citizenship systems, facilitate smooth entry and stay for individuals, and enforce immigration laws and regulations.

It ensures that individuals’ identities are properly documented and that their rights and privileges as residents or citizens of the UAE are protected.

The ICA also collaborates with other government entities and international organizations to enhance border security measures, combat illegal immigration, and foster international cooperation in identity and citizenship management.

Overview of ICA Smart Services

The ICA Smart Services are a set of online applications that allow residents and visitors to access various services related to their identity, visa, residency, travel, and health.

These services include issuing or renewing Emirates ID cards, applying for entry permits or residence visas, checking the status of visa applications, booking appointments for medical tests, and more.

The ICA Smart Services aims to simplify and streamline the processes of obtaining and managing these essential documents and requirements, as well as to enhance the security and efficiency of the UAE’s identity management system.

What Makes ICA Smart Services Unique?

ICA Smart Services in the UAE offer a range of benefits for business owners and travelers alike, including:

1. Easy application

• Access your application online using any web-enabled device such as a mobile or tablet.
• Make required changes conveniently without the need for physical visits or paperwork.

2. Online appointment

• If your residence entry appointment gets canceled or rescheduled, the system allows you to make a new appointment online.
• Save time and avoid the hassle of visiting service centers in person.

3. Multiple applications

• Streamline your processes by using a single laptop to check up to five applications.
• Simply log in with your smart number to monitor and track the status of multiple applications simultaneously.

4. Other services

• Take advantage of the convenience offered by ICA Smart Services beyond application tracking.
• Access and view details of all tourist and visa services for business setup in Dubai online, making informed decisions at your fingertips.
• File appeals or request refunds through the online mode for added ease and efficiency.

By utilizing these services effectively, you can simplify your interactions with the ICA and make the most of the online platforms. Embrace the benefits of ICA Smart Services to save time, enhance productivity, and streamline your business operations or travel arrangements in the UAE.

Who can Benefit from ICA Smart Services?

ICA Smart Services cater to a variety of individuals, providing convenient solutions for different categories. Here’s a guide to help you navigate the services based on your category:

1. Citizens:
   • Access services related to Passport, family book, and Emirates ID.
   • Apply for these services individually as a citizen.
2. UAE Residents:
   • Apply for services of the Federal Authority for Identity and Citizenship for yourself and your sponsors.
   • Services include visa, residency, and Emirates ID.
3. GCC Citizens:
   • Apply for services related to your sponsor as a GCC citizen.
   • Additionally, avail Emirates ID services offered by ICA.
4. GCC Residents:
   • If you are a GCC Resident, apply for entry visas to the UAE.
   • Administer the visa after its issuance using ICA Smart Services.
5. Visitors:
   • If you are a visitor, access services related to entry visas to the UAE based on your category.
   • Manage the visa after its issuance using ICA Smart Services.

To make the most of ICA Smart Services, follow these steps:

• Visit the ICA Smart Services website or use the designated mobile application.
• Select the appropriate category based on your status.
• Explore the available services and choose the ones relevant to your needs.
• Follow the online instructions and provide the required information accurately.
• Make any necessary payments or schedule appointments as prompted.
• Track the progress of your application and manage the visa or other services online.

How to Register for ICA Smart Services

Registering for ICA Smart Services allows you to expedite your visa issuance and manage your identity and citizenship arrangements conveniently. Follow this guide to register for ICA Smart Services:

At the airport:

1. • Upon arrival, visit the Smart Services counter at the airport.
   • Provide your Smart Number and nationality to the counter staff.
   • They will assist you in registering for ICA Smart Services.

By phone:

1. • Alternatively, you can register by calling the ICA Smart Services phone number: 800 9090.
   • Follow the prompts and provide the necessary information to complete your registration over the phone.

What you’ll need to register:

Application form:

1. • Prepare an application form with your work history and personal information.
   • This form helps facilitate your visa issuance process.

Required documents:

1. • Emirates ID: Ensure you have a valid Emirates ID.
   • Passport number: Have your passport number ready for registration.
   • Visa entry permit: If applicable, provide the visa entry permit information.
   • Work history and personal information: Prepare relevant details regarding your work history and personal information.

Mobile application registration:

Download the mobile application:

1. • Visit the ICA website and download the ICA Smart Services mobile application.
   • Install the application on your mobile device.

Register through the mobile application:

1. • Open the application and follow the registration process.
   • Provide the necessary information and complete the registration steps.
   • Ensure all required documents and details are submitted accurately.

By following these steps, you can register for ICA Smart Services in the UAE. Whether you choose to register at the airport, through the phone, or using the mobile application, the registration process allows you to conveniently manage your visa, identity, and citizenship requirements.

How Much Is The Registration Fee?

To complete the registration process for ICA Smart Services in Abu Dhabi or Dubai, a registration fee of AED150 is required.

This fee is processed after your arrival in the UAE.

You have the option to make the payment online through the designated portal or visit the ICA office to settle the fee in person.

Ensuring the payment of the registration fee allows you to fully access and utilize the comprehensive services provided by ICA, streamlining your visa and identity-related procedures efficiently.

How To Track Your Application

Once you’ve submitted your application through ICA Smart Services, tracking its progress is essential. Here are three convenient ways to track your application:

1. Use Your Online Account:
   • Log into your online user account on the ICA Smart Services website.
   • From your account dashboard, you can track up to five visa applications.
   • Upon your arrival in the UAE, an email will be sent to you with your tracking number, ICA registration number, and a link to your online tracking account.
   • Keep in mind that the email may arrive after your arrival in the UAE, so be patient.
2. Contact the ICA Call Center:
   • Dial the ICA call center at the phone number 600522222.
   • Operators are available 24 hours a day to assist you with tracking your application.
   • Provide your application details and tracking number to the call center representative.
   • They will provide you with the latest information on the progress of your application.
3. Use Your Mobile Application:
   • Download and install the ICA mobile application on your smartphone.
   • Log in to the mobile app using your credentials.
   • This method offers the most convenient way to check your application progress anytime, day or night.
   • For more information and to download the mobile application, visit the ICA website.

By utilizing these methods, you can easily stay updated on the progress of your application through ICA Smart Services. Whether you prefer accessing your online account, contacting the ICA call center, or using the mobile application, these tracking options provide you with real-time updates and peace of mind throughout the application process.

9 Priority Services Offered under the ICA Smart Service

1. Issuance of Residence Permits

This service allows residents to apply for the issuance of new residence permits. It is essential for individuals residing in the UAE for work, study, or other purposes.

• Gather Required Documents: Before initiating the application, ensure you have all the necessary documents ready. These may include a valid passport, visa copy, Emirates ID (if applicable), medical fitness certificate, employment contract, tenancy agreement, and other supporting documents as per your specific situation.
• Check Eligibility Criteria: Understand the eligibility criteria for the residence permit you are applying for. Different permits have specific requirements, such as employment-based permits, student permits, or family sponsorship permits. Ensure you meet the criteria before proceeding with the application.
• Online Application: Access the ICA Smart Service website or mobile application. Create an account or log in if you already have one. Select the option for the issuance of residence permits and follow the step-by-step instructions to complete the online application form accurately.
• Provide Accurate Information: Fill in all the required fields of the application form with accurate and up-to-date information. Double-check the details to avoid any errors or discrepancies. Providing incorrect information may result in delays or rejection of your application.
• Upload Supporting Documents: Scan or take clear digital copies of all the required supporting documents. Ensure that the uploaded documents are legible and meet the specified file size and format requirements. Attach the documents as per the instructions provided during the application process.
• Application Fee: Be prepared to pay the applicable fee for the residence permit issuance. The fee amount may vary depending on the type and duration of the permit. Use a valid payment method accepted by the ICA Smart Service platform.
• Track Application Status: After submitting the application, keep track of its progress. The ICA Smart Service provides a tracking feature that allows you to monitor the status of your application online. Be patient, as the processing time may vary depending on the type of permit and other factors.
• Follow Up and Respond Promptly: If any additional information or documentation is requested by the ICA, ensure you respond promptly. Check your email or message notifications regularly and provide the requested information within the specified time frame to avoid delays or complications.
• Seek Professional Assistance if Needed: If you encounter difficulties or have complex circumstances, consider seeking professional assistance from immigration consultants or authorized service providers. They can guide you through the process and ensure all requirements are met.

2. Renewal of Residence Permits

Residents can conveniently renew their residence permits through this service. It ensures the continuation of legal residency in the UAE.

• Start the process early: Initiate the renewal process well in advance of the permit’s expiration date. This allows ample time for any unforeseen delays or additional document requirements.
• Gather required documents: Prepare all necessary documents for the renewal application. This typically includes a valid passport, current residence permit, Emirates ID, proof of accommodation, and any other supporting documents specified by the ICA.
• Check the ICA website: Regularly visit the ICA website to stay updated on the renewal procedures, requirements, and any recent changes or announcements. Ensure you have the most up-to-date information before submitting your application.
• Online application submission: Use the ICA Smart Services online portal or mobile application to submit your renewal application. Follow the step-by-step instructions provided and fill in the required information accurately.
• Complete the application form: Double-check all details on the application form before submission. Ensure accuracy in personal information, passport details, and other relevant data. Any mistakes or discrepancies can cause delays in processing.
• Pay the renewal fee: Check the applicable fee for the residence permit renewal and make the payment through the designated online payment channels. Keep a record of the payment transaction for future reference.
• Monitor application status: After submitting the application, regularly monitor the status of your renewal application through the ICA Smart Services portal. This will keep you informed of any updates or additional steps required.
• Follow up on any requests or queries: If the ICA requests additional documents or information, promptly provide the requested documents and respond to any queries. Timely communication and cooperation can expedite the renewal process.
• Collect the renewed permit: Once the renewal application is approved, follow the instructions provided by the ICA to collect the renewed residence permit. Ensure you have the necessary documents and identification to claim the renewed permit.

3. Issuance of a New ID Card

Individuals can apply for a new Emirates ID card through this service. The Emirates ID is a mandatory identification document for all residents in the UAE.

• Gather Required Documents: Prepare the necessary documents, such as a valid passport, passport-sized photographs, and any other supporting documents required for the ID card application. Make sure to have all the required documents in the correct format and size as specified by the ICA.
• Online Application: Visit the ICA Smart Service website or use the designated mobile application to access the online application portal. Create an account if required, and provide accurate personal information and details as requested.
• Complete Application Form: Fill out the application form carefully, ensuring all information is accurate and matches the supporting documents. Double-check for any errors before submitting the application.
• Upload Documents: Scan or take clear photographs of the required documents and upload them as per the instructions provided on the application portal. Ensure that the documents are in the specified format and meet the size and resolution requirements.
• Pay Fees: Check the applicable fees for the issuance of the new ID card and make the necessary payment through the provided payment methods. Keep a record of the payment confirmation for future reference.
• Track Application Progress: After submitting the application, you can track its progress through the online portal. The ICA Smart Service typically provides updates on the application status, allowing you to stay informed about the processing time and any additional requirements, if applicable.
• Follow Up and Respond to Requests: In some cases, the ICA may request additional documents or information to process the ID card application. Ensure that you promptly respond to any such requests and provide the requested information accurately.
• Collect the ID Card: Once the application is approved and processed, you will be notified regarding the collection of the new ID card. Follow the instructions provided to collect the ID card from the designated collection centers.

4. ID Renewal

This service enables residents to renew their Emirates ID cards before they expire. It ensures that individuals have a valid identification document throughout their stay in the UAE.

• Review eligibility criteria: Before starting the renewal process, ensure that you meet the eligibility requirements set by the ICA for ID renewal. Check if your current ID card is eligible for renewal and if there are any specific conditions or documents needed for the process.
• Gather required documents: Prepare all the necessary documents for ID renewal, including your current Emirates ID card, a valid passport, passport-sized photographs, and any other documents specified by the ICA. Ensure that your documents are valid and up-to-date.
• Check the application procedure: Familiarize yourself with the step-by-step application procedure for ID renewal through the ICA Smart Service. Visit the ICA Smart Services website or app and follow the instructions provided. Take note of any specific requirements or fields that need to be filled accurately.
• Ensure accuracy and completeness: Double-check all the information you provide during the application process to ensure accuracy. Mistakes or incomplete information may cause delays or rejection of your application. Pay close attention to details such as name, date of birth, and contact information.
• Make online payment: Check the fees associated with ID renewal and ensure you have the necessary funds available. Follow the online payment process provided by the ICA Smart Service to complete the payment. Keep a copy of the payment confirmation for your records.
• Track application status: After submitting your application, utilize the tracking feature provided by the ICA Smart Service to monitor the status of your ID renewal application. This will allow you to stay informed about the progress and estimated timeline for completion.
• Follow up if needed: If you encounter any issues or have questions during the ID renewal process, reach out to the ICA customer support. They can provide assistance and guidance to ensure a smooth and successful renewal.
• Collect your new ID card: Once your ID renewal application is approved, follow the instructions provided by the ICA to collect your new Emirates ID card. Be sure to carry the necessary identification documents and any additional documents mentioned by the ICA for the collection process.

5. Issuance of Entry Permit

Visitors can utilize this service to apply for an entry permit to the UAE. It allows them to enter the country legally for various purposes such as tourism, business, or visiting family.

• Gather Required Documents: Ensure you have all the necessary documents ready before starting the application process. This may include a valid passport, passport-sized photographs, visa application form, sponsor’s documents (if applicable), and any other supporting documents specified by the ICA.
• Follow Application Guidelines: Carefully read and follow the guidelines provided by the ICA for the entry permit application. Pay attention to the instructions, format requirements, and any specific information needed for each section of the application form.
• Accurate Information: Provide accurate and up-to-date information in your application. Double-check all details, such as your name, date of birth, passport number, and other personal information, to ensure there are no errors or discrepancies.
• Review Visa Type Requirements: Determine the appropriate visa type based on your purpose of travel (e.g., tourist visa, business visa, or visit visa). Review the specific requirements for that visa type and provide the necessary supporting documents accordingly.
• Clear Supporting Documents: Ensure that all supporting documents, such as bank statements, hotel bookings, travel itineraries, and invitation letters (if applicable), are clear, valid, and meet the ICA’s requirements. Submit copies as instructed, and keep the original documents for verification if needed.
• Timely Submission: Submit your application well in advance to allow sufficient time for processing. Avoid last-minute submissions to avoid any potential delays or complications.
• Track Application Status: Use the online tracking system provided by the ICA to monitor the status of your application. This will keep you updated on the progress and allow you to take any necessary actions promptly if required.
• Contact ICA Support: If you encounter any issues or have questions during the application process, contact the ICA’s customer support for assistance. They can provide guidance, clarify queries, and address any concerns you may have.
• Be Patient: Processing times for entry permits may vary, so exercise patience throughout the application process. Avoid unnecessary follow-ups unless it exceeds the expected processing time, and be prepared for potential delays due to unforeseen circumstances.

6. Issuance of a New Passport

Individuals can apply for the issuance of a new passport through this service. It is necessary for citizens and residents who require a new passport due to expiration or loss.

• Review the Requirements: Before starting the application, carefully review the requirements for a new passport issuance. Ensure you have all the necessary documents, such as a valid Emirates ID, existing passport, and any other supporting documentation as specified by the ICA.
• Complete the Application Form: Fill out the passport application form accurately and legibly. Double-check the information provided, ensuring there are no errors or missing details. Any mistakes can cause delays in processing.
• Gather Supporting Documents: Collect all the required supporting documents, such as passport-size photographs, proof of identity, residence visa, and any additional documents specified by the ICA. Ensure that these documents meet the specified guidelines and are up-to-date.
• Pay Attention to Photo Specifications: Follow the ICA’s guidelines for passport-size photographs. Ensure the photos meet the specified dimensions, background color, and other requirements. Use a professional photo studio if necessary to ensure high-quality images.
• Schedule an Appointment: Check the ICA website or mobile application to schedule an appointment for submitting your passport application. Choose a convenient date and time and arrive on time for your appointment. It’s advisable to be prepared with all the necessary documents and copies to avoid any last-minute complications.
• Submit the Application: Present yourself at the designated ICA service center at the scheduled appointment time. Submit your completed application form, supporting documents, and passport fee payment as required. Follow any instructions provided by the ICA staff.
• Track the Application: After submitting your application, take note of the tracking number or reference provided by the ICA. Use this to track the progress of your application online. Regularly check the status and be prepared to provide any additional information or documents if requested by the ICA.
• Follow Up and Collect the Passport: Once your new passport is ready for collection, the ICA will notify you. Follow the instructions provided to collect your passport promptly. Ensure you have the necessary identification and proof of collection as required by the ICA.
• Safeguard the Passport: Upon receiving your new passport, keep it in a secure place and take necessary precautions to prevent loss or damage. Make copies of important pages and store them separately. Always carry your passport with care during travel or when required for identification purposes.

7. Renew the Passport

Passport renewal can be done conveniently through this service. It ensures that citizens and residents have a valid passport for international travel.

• Start early: Begin the passport renewal process well in advance of your passport’s expiration date. It allows ample time for processing and avoids any last-minute complications.
• Gather the required documents: Collect all the necessary documents for passport renewal, including your current passport, Emirates ID, passport-sized photographs, and any additional supporting documents specified by the ICA. Ensure that all documents are valid and meet the specified requirements.
• Verify application requirements: Thoroughly review the application requirements provided by the ICA. Pay attention to details such as specific photo specifications, signature requirements, and any additional forms or declarations that need to be filled out accurately.
• Complete the online application: Access the ICA Smart Service website or mobile application and complete the online passport renewal application. Provide accurate and up-to-date information, double-checking all details before submitting the application.
• Schedule an appointment: If required, schedule an appointment for passport renewal at the designated service center or passport office. Choose a convenient date and time that suits your schedule.
• Arrive prepared: On the day of your appointment, arrive early and bring all the necessary documents, including the application confirmation, original passport, Emirates ID, and any other supporting documents. Ensure that you have any required payment methods available, such as a valid debit or credit card.
• Follow instructions and guidelines: During the passport renewal process, carefully follow the instructions provided by the ICA staff. Be polite, patient, and cooperative throughout the process, as it may involve biometric data collection, photo verification, or additional steps.
• Track the application status: Utilize the ICA Smart Service online portal or mobile application to track the status of your passport renewal application. It allows you to stay informed and receive updates on the progress of your application.
• Collect your new passport: Once your passport renewal application is approved and processed, follow the instructions provided to collect your new passport. Check the accuracy of the information in your new passport before leaving the service center.

8. Issuance of a Family Book

This service allows citizens to apply for the issuance of a family book. The family book is an official document that registers family members and their relationship to the head of the family.

• Gather Required Documents: Collect all the necessary documents for the application, including your original passport, Emirates ID, and relevant personal documents such as birth certificates, marriage certificates, and family member passports.
• Check Document Validity: Ensure that all the documents you submit are valid and not expired. Renew any expired documents before starting the application process.
• Complete the Application Form: Fill out the application form accurately and completely. Double-check all the information provided to avoid errors or discrepancies.
• Provide Clear Supporting Documents: Make sure that all the supporting documents, such as birth certificates and marriage certificates, are clear and legible. If any documents are not in Arabic or English, consider getting them translated by an authorized translation service.
• Follow the Guidelines: Carefully read and follow the guidelines provided by the ICA for the issuance of a Family Book. Pay attention to any specific requirements or instructions mentioned in the application process.
• Schedule an Appointment: If required, schedule an appointment with the ICA to submit your application and provide the necessary documents. Arrive on time and be prepared with all the required documents to ensure a smooth process.
• Maintain Professional Conduct: When interacting with the ICA officials, maintain a professional and respectful demeanor. Be prepared to answer any questions they may have regarding your application or documents.
• Track Your Application: After submitting your application, use the ICA Smart Services platform to track the progress of your application. Stay updated and follow up if necessary.
• Keep Copies of Documents: Make copies of all the documents you submit for your records. This will serve as a backup in case any documents are misplaced or needed for future reference.
• Be Patient: The issuance of a Family Book may take some time for processing. Be patient and allow the ICA sufficient time to complete the necessary procedures. If there are any delays or concerns, contact the ICA for assistance.

9. Modify Family Book

Individuals can request modifications to their existing family book through this service. It enables updating family information, adding or removing family members, or making corrections to the registered data.

• Review the requirements: Familiarize yourself with the specific requirements for modifying the Family Book. Ensure you have all the necessary documents, such as proof of relationship, identification documents, and any supporting evidence required for the modification.
• Prepare accurate information: Double-check the accuracy of the information you provide in the application. Ensure names, dates of birth, and other details are correctly entered to avoid delays or discrepancies in the modification process.
• Provide supporting documents: Include any necessary supporting documents requested by the ICA. These may include marriage certificates, birth certificates, or other relevant proof of relationship or identification. Ensure that all documents are clear, valid, and meet the specified requirements.
• Follow application guidelines: Read and follow the application guidelines provided by the ICA Smart Service. Pay attention to specific instructions, such as document formats, file sizes, and any additional instructions for uploading or submitting documents.
• Seek professional assistance if needed: If you are unsure about any aspect of the application or require assistance, consider seeking professional advice or contacting the ICA directly. They can provide clarification or guidance to ensure your application is submitted correctly.
• Keep track of your application: Utilize the online tracking feature provided by the ICA Smart Service to monitor the progress of your application. Stay updated on any notifications or requests for additional information. Be prompt in responding to any communication from the ICA.
• Be patient: The modification process may take some time, depending on the complexity of the requested changes. Exercise patience and avoid submitting multiple applications or inquiries unless necessary. Allow sufficient time for the ICA to process and review your request.
• Maintain open communication: If you encounter any issues or require further assistance during the application process, communicate with the ICA or relevant authorities promptly. Clear and timely communication can help resolve any potential hurdles and ensure a smoother application experience.

These priority services offered under the ICA Smart Service are designed to streamline essential administrative processes, ensure legal compliance, and provide convenience to individuals in managing their residency permits, identification documents, passports, and family-related matters in the UAE.

How to Use ICA Smart Services

Once you receive your tracking number for your ICA Smart Services application, you can proceed with making appointments and staying updated. Follow this guide to effectively manage your appointments and stay informed about your application progress:

1. Making Appointments:
   • With your tracking number in hand, you can start scheduling appointments with immigration and labour authorities.
   • Visit the designated online portal or contact the respective offices directly to book your appointments.
   • Select a suitable date and time that aligns with your availability and requirements.
   • Follow any specific instructions provided during the appointment scheduling process.
2. Appointment with Dubai Land Department:
   • Request an appointment to meet with an officer at the Dubai Land Department if required for your application process.
   • The officer will provide you with an appointment confirmation, which can be utilized for changing your Visa and residence entry process or applying for a UAE residence visa.
   • Keep the appointment confirmation printout safely for future reference.
3. Service Fees and Payment:
   • Upon visiting the Dubai Land Department, you will be informed about the applicable service fees.
   • Ensure to make the necessary payment as per the provided guidance.
   • Retain the payment receipt for your records and future reference.
4. Meeting Deadlines and Compliance:
   • Adhere to the specified Visa or residence entry deadlines to avoid additional fees or complications.
   • Failure to meet the deadlines may result in additional charges or consequences such as entry restrictions or deportation.
   • Stay vigilant about the timelines associated with your application process.
5. Tracking Application Progress:
   • Besides tracking your application online, you can also seek updates by contacting the ICA call center.
   • Reach out to the call center using the provided phone number for any relevant updates or inquiries regarding your application status.
   • Be prepared to provide your tracking number and any other required information to the call center representative.

By following these guidelines, you can effectively manage your appointments with immigration and labour authorities, handle necessary payments, meet deadlines, and stay informed about your application progress. This ensures a smoother process and increases the chances of a successful outcome for your ICA Smart Services application.

Video: How To Register on ICA Smart Services in English | ICA Smart Services Registration in English

Are you looking to register on ICA Smart Services? In this video, we guide you through the step-by-step process of ICA Smart Services registration in English.

Learn how to create your online account, schedule appointments, and access a range of services offered by the Federal Authority for Identity and Citizenship.

Registering on ICA Smart Services is essential for managing your visa, residency, and identity-related matters in the UAE. Watch this video and get started with ICA Smart Services registration today!

Frequently Asked Questions

1. What do I need to do before arriving in Dubai to start my temporary residency with ICA Services?

Before your arrival, schedule an appointment with the ICA service center online from your account or contact them through the provided phone numbers.

2. What are the safe travel requirements due to COVID-19 for entering Dubai?

To enter Dubai, you must have a valid vaccine certificate or present a negative COVID-19 PCR test taken within 48 hours of travel. Check with your airline and official authorities for more information.

3. What is the Federal Authority for Identity, and how can I benefit from their services?

The Federal Authority for Identity is a government body handling citizenship, customs, and port security matters. They provide services such as passport services, ID cards, and visa status information.

4. How can I check my visa status?

You can check your visa status online prior to arrival, by calling the call center, or at the airport counter. The ICA services counter at the airport can assist you with the entry process.

5. How can I apply for a visa extension or change of status?

You can apply for a visa extension at the ICA services counter at the airport or through the call center. For a change of status, existing ICA Smart Services users can apply online or contact the call center.

6. How can I apply for an exit permit?

You can request an exit permit at the Smart Services counter by presenting your passport, dependent’s visa, and residence card.

7. How can I renew my visa with Smart Services?

If your visa is expiring soon, you can renew it online through your ICA Smart Services account by providing the required documents.

8. How can I cancel my visa with Smart Services?

To cancel your visa, log in to your ICA Services account and follow the cancellation steps provided.

For more detailed information and guidance, feel free to contact ICA Services through their call center or visit their website.

Summary

In conclusion, the availability of ICA Smart Services plays a crucial role in supporting expats and OFWs in managing their residency and visa-related matters in the UAE.

With a range of services that simplify processes such as visa renewal, entry permit issuance, and document verification, individuals can conveniently fulfill their immigration requirements.

The ICA Smart Services provided by the UAE’s Federal Authority for Identity and Citizenship ensure efficiency and accessibility for expats and OFWs, offering them a streamlined and user-friendly experience.

By utilizing these services, individuals can navigate the necessary procedures with ease, ensuring compliance and peace of mind throughout their stay in the UAE.

READ NEXT: Applying for an ICA Permit? Here’s How

Contact Details

Contact number: +971 2 4955555
Address: Street 12, near Al Forsan Resort Abu Dhabi, United Arab Emirates
Email: contactus@icp.gov.ae
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